You may exchange products or portions of a product under the following conditions:
- Requests must be made within 14 days from the date of purchase. Any exchange request after 14 days will not be honored.
- Products must be in the original packaging with all tags intact. We will not accept returns which have been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way.
You must ship the item/s back to us. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.